Entity:
Finance
Job Family Group:
Job Description:
As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of finance business & technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at FBT India. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
Key Accountabilities
Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers
Resolve billing disputes accurately and within prescribed service level targets
Ready to work on email, chats and call to address customer queries
Work with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance and Tax to gather information to ensure transactional accuracy
Apply Root Cause Investigation methodology for all billing errors to drive continuous improvement
Participate in Root Cause Investigation team that uses a data driven approach to identify specific problems to drive prevention opportunities
Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability
Work closely with the Order Fulfillment team to assist in Order to Cash workflow
Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including credit, marketing, supply chain, technical support, product management and sales
Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints
Monitor distributors’ open order report to ensure adherence to BP policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as vital
Orchestrate the troubleshooting for incorrect distributor crediting process issues related to platform, advance pricing, address book, payables, warehouse or receivables
Assist in training distributors on use of financial tools
Request and follow up on confirmation of delivery documentation when requested by distributors
Key Challenges
Highlight the critical challenges faced in delivering the role in the context of the accountabilities highlighted in section 3 above.
Complete work within prescribed service level agreement timelines and accurately book end to end cost to serve utilization in a CRM system
Understanding of unique billing requests from a system, processing and cross functional perspective
Understanding of order to cash end to end processes that enables appropriate financial decisions that impact BP or Customers
Any Other Relevant Information (Particular reference to planning (nature and impact), scope of impact (Team, BU, Segment, BP globally etc.)
This covers Key Decisions and to what extent?
Types of relationship internally and externally that the person required maintaining contact with.
Crucial Education and Experience
High School Diploma or equivalent experience or GED
Minimum of 3 years of Billing Support or Back Office Customer Service experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc.
2 years’ experience using service center tools; CRM, SAP or JDE.
Proficient PC skills (Microsoft Outlook & Excel, IRAS/Crosslink) including strong keyboarding skills
Customer Service oriented – outstanding communication and people skills; energetic and enthusiastic; takes initiative to effectively anticipate the needs, handle the issues and resolve the problems of internal and external customers and clients; views complaints as opportunities; acts as a customer advocate forming relationships and long-term mutual benefit
Performance oriented – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities
Team oriented – actively promote a cooperative/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its collaborators
Key Competencies
Process and quality improvement driven
Proven capability with data management and control principles
Excellent communication skills-both verbal and written
Strong time-management and task prioritization skills
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Diligent with proven track record for accuracy
Desirable Criteria
Bachelor’s degree or equivalent experience in Business or Related field
Understanding of all internal Order to Cash business process and programs that support the Sales process
Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.