Customer Care Advisor

Job summary

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

Here at bp pulse, we're energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving.

We are looking for a number of Customer Care Advisors to join our team, dealing with a diverse variety of inbound and outbound communications with customers, including calls, emails and live chats from across a number of markets

You Will: 

• Be the first line of support for our customers and charge point hosts 
• Identify customer needs and resolve their queries on first contact 
• Champion our exciting products and keep up to date with any developments to our market leading network (full training provided!) 
• Act as an ambassador for our brand 
• A passion for customer experience
• Ability to manage SLA’s across multiple channels of communication

Qualifications

What you'll have: 

• Strong customer service background with a focus on providing exceptional service to our customers 
• Strong verbal and written communication 
• A positive attitude towards working collaboratively 
• Flexibility and resilience 
• Ability to learn quickly and embrace change in a positive manner 

• Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce (Full training provided) 
• Ability to manage multiple admin activity across a variety of channels to provide our customers with resolutions in a timely manner.
• Competent in managing customer data securely.

These roles require working on rotational shift hours: 5:00am - 5:15pm (3 days on & 3 days off, including working on weekends).

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Creativity and Innovation, Customer centric thinking, Customer experience, Customer Service, Customer value proposition, Digital fluency, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.