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Customers & Products
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Job Description:
Want to be part of something Electrifying? bp pulse is one of the fastest growing EV charging networks globally, and we need YOU to help us on our adventure to get to an electric future. We’re looking to meet the growing global demand for safe, sustainable, and affordable energy. We aim to deliver the fastest, most convenient network of 100,000 EV charging points worldwide by 2030. To do this, we need to rapidly grow our fantastic team and we’re searching for passionate and curious individuals to join us!
About the role
As part of the bp pulse Americas Customer team, this role will be responsible for the management of bp pulse’s end-to-end customer offer across the physical charging environment through to the digital ecosystem, ensuring a seamless on-the-go charging experience. Success in this role will contribute directly to the growth of the bp pulse customer base and progress on customer satisfaction metrics.
This role will lead bp pulse’s continuous improvement efforts across the customer journey, developing and implementing customer requirements cross-functionally, and with a laser focus on driving customer preference against competitors. Close collaboration with the Network, Execution, Product & Technology, and Operations teams will be required to develop and implement customer solutions.
Additionally, this role will manage the implementation of process flows and standard operating procedures, in coordination with global bp pulse teams for related customer offer processes.
Note: This is a mid-level senior role.
Key accountabilities
Essential education
Bachelor's degree
Essential experience and job requirements
Why join bp?
At bp, we believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life, including a generous paid parental leave policy and excellent retirement benefits, among others!
California:
How much do we pay (Base)? $120,000-$222,000. *Note that the base pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
We offer a reward and wellbeing package to enable your work to fit with your life. These can include, but are not limited to, access to health, vision and dental insurance, flexible working schedule, paid time off policy, discretionary annual bonus program, long-term incentive program, and a generous 401K matching program. You may learn more about our generous benefits at benefits@bp.
Travel Requirement
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Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.