Job summary
Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of finance business & technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at FBT Malaysia. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
Join our Finance team and advance your career as a Customer Service Representative.
Job Purpose
- The role is to assist the Master Distributor with their purchases in a manner that is conductive to building long-term relationships between Castrol and its customers.
- This role is operational, to reactively take and proactively manage the customer orders, ensuring that these are processed in a way that our service commitments to the customers are met.
- The role manages the relevant activities of the O2C process in line with the Customer Service Agreement, manage the relevant order processing systems available in the market; responsible for back order management, complaint management and other customer facing activities as required.
- An essential part of this role is to ensure that all the relevant information required to successfully execute customer orders is obtained and communicated to all relevant parties, including the Sales Manager, IUS Plants, Finance, and Master Distributor.
Key Accountabilities
Customer Service Operations
- Full order management and order processing (including order acknowledgement and confirmation with master distributor), closely coordinating with GSC for the internal ordering process (perform SD process in system) and product ownership/title transfer at international water (12 nautical miles away from PH shores)
- Support import process and documentations (bill of lading, commercial invoice, packing list….) so that Master Distributor can perform custom clearance and import activities at destination
- Other process in O2C cycle, recording sales, credit management, payment/collection process with master distributor till close of sales
- Coordinate for sales forecast from Master Distributor to be loaded to relevant system in connection with Sales Manager
- Responsible for customer complaint management process, including delivery timeline to master distributor, and including quantity/quality imported product dispute
- Coordinate and share information on counterfeit issues in local market with Brand Protection team to protect Castrol’s brand
- Support sales with customer related matters
GSC
- Placing OD orders to IUS source plants
- Coordinating documentations from source plant to CSPL and CSPL to NTM to complete the whole transaction cycle
Job Requirements
- University degree OR equivalent desirable
- Previous Customer Service experience, exposure to sales or related customer services activities, relevant work experience 2 year +
- Demonstrated business understanding and awareness of internal and external customer needs
- Understanding International Commerce Terms for clear communication and execution of operating model where CSPL sells to master distributor and IUS source plants will deliver directly from original source to Philippines ports
- Capable of understanding Philippines law/ Singapore law and legislation and ensure compliance with the operations.
Skills & Competencies
- Enthusiastic & resourceful individual, performance driven
- SAP/JDE/KERIS and other ERP operational skills (proven) – advanced level of knowledge and application
- Computer Literacy: Microsoft Office tools
- Excellent interpersonal skills
- Customer Service & Business Knowledge: Awareness of customer needs; Provide excellent quality customer service; Maintain good customer contacts; Problem solving skills
At bp, we provide the following environment and benefits to you:
- A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
- Possibility to join our social communities and networks
- Learning opportunities and other development opportunities to craft your career path
- Life and health insurance, medical care package
- And many other benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.