Job summary
Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!
bp is reinventing itself and digital capability is at the core of this vision.
As a Senior Enterprise Technology Engineer you are a digital expert bringing deep specialist expertise to bp. Enterprise Technology Engineers work on the strategic technology platforms we exploit from the market, or come with deep skills in the implementation and integration of market solutions into our overall technology landscape.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Budapest Team and advance your career as a Senior Enterprise Technology Engineer
The Digital Workplace email team develops and supports bp’s email services globally, spanning a hybrid infrastructure of on-premises and cloud-based services with extremely high availability and performance requirements.
In this role You will:
- Be a key member of the team of engineers operating and managing the company wide Email service supporting a global organization at scale around 100,000 mailboxes.
- Collaborate closely with the engineering team and Product Owners to identify areas for improvement and provide timely updates.
- Debug issues with connectivity and address any performance challenges that impact the efficiency of automated systems, reducing complexity in operations.
- Work with system administrators, network engineers, and other partners to ensure stable, high-performance operations.
- Work with the Architecture, Security, and Compliance teams to validate that all responsibilities meet vital standards and controls.
- Provide development expertise to update, improve and maintain the current automation platform and support day-to-day operations, ensuring it meets evolving business needs by applying development expertise in areas such as .NET, PowerShell, and API integration to refine automation processes and ensure smooth operations.
- Collaborate closely with the engineering team and Product Owners to identify areas for improvement and provide timely updates.
- Debug issues with connectivity and address any performance challenges that impact the efficiency of automated systems, reducing complexity in operations.
- Investigate, enhance, and optimize performance by simplifying workflows and reducing operational complexity through streamlined automation.
- Work with system administrators, network engineers, and other partners to ensure stable, high-performance operations.
- Develop relationships and work alongside other developers on the integrated end-to-end solution where brokerage or interfaces are required with other teams and systems, as well as develop brokerage interfaces and ensure seamless integration between various systems and teams for consistent service delivery.
- Partner with internal teams such as ServiceNow, Microsoft 365, and third-party system teams, ensuring cohesive solution development.
- Ensure operational integrity of what you build, assuring compliance with architectural, security, and policy controls refined by Strategy by following standard processes in architecture and security, and adhering to policies established by the Strategy team, ensuring that all solutions align with organizational standards.
- Work with the Architecture, Security, and Compliance teams to validate that all responsibilities meet vital standards and controls.
What You will need to be successful:
- Minimum 5 years of relevant experience in working in large scale Messaging environments.
- Demonstrable Knowledge in the application of modern Service Delivery methods - Site Reliability Engineering to traditional ITIL, and understanding of Product Based delivery
- Strong Communications skills and a high ‘EQ’ with the ability to operate across complex business environments and partners up to senior executive level
- Detailed knowledge of Exchange 2019 Hybrid Infrastructure, Directory synchronization, Azure Active Directory, Load Balancer, Quest Migration tool, Email Security Standards like SPF/DKIM/DMARC configuration, service, and support as well as SMTP gateway management at enterprise scale. This will include both on-premises management and administration of Microsoft 365 Messaging tenants and integration into the overall 365 platform.
- In-depth knowledge and expertise in Exchange Online, including deployment, configuration, and management of Exchange Online environments.
- Familiarity with Exchange Online hybrid deployments and integration with on-premises Exchange Server environments.
- Good knowledge of load balancers, spam management tools and concepts, Azure services like Azure AD.
- Proficiency in other Microsoft 365 services, such as SharePoint Online, Teams, and OneDrive, and their integration with Exchange Online.
Desirable criteria:
- Broader development experience in one or more object-oriented programming languages (e.g. Python, Go, Java, C/C++)
- Project Management experience delivering IT led projects.
- Broad experience contributing and collaborating to assist design, plan, implement, maintain, and document services and solutions.
- Configure, maintain, Design Microsoft Exchange 2019 (Hybrid) infrastructure with DAG at scale or equivalent experience and more recent M365 experience.
- Working Knowledge of Exchange server, Software, service pack installation, solve various server related issues, solve NDRs, tracking emails etc.
- Understanding of EOP, and SMTP email gateways. Experience with Kemp Load balancer and Retarus email gateway is a plus.
- Configure and fix all aspects of Exchange DNS: Autodiscover, MX, SPF, PTR, etc.
- Possess in-depth knowledge of email security standards like SPF, DKIM, and DMARC. Manage these standards to enhance email security.
- Knowledge of Quest email migration tools and the Red Sift OnDmarc platform is advantageous.
- Strong Active Directory, Group Policy Management (GPO) knowledge.
- Provide technical support and assistance to end-users, addressing email client-related queries and troubleshooting issues with Microsoft Outlook and Outlook Web App (OWA).
- Develop and maintain PowerShell scripts for automating Exchange Online tasks and enhancing operational efficiency.
- Implement and adhere to ITIL processes and best practices for incident management, problem management, change management, and service request fulfillment. Apply service management toolsets, such as ServiceNow, to effectively manage and track incidents, changes, and service requests.
- Create and maintain documentation, including technical guides and procedures, for Exchange Online administration and end-user support.
- Participate in On-Call support rotations, helping and resolving critical issues outside of regular business hours.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
- Collaborate with vendors and support teams to resolve technical issues, perform root cause analysis, and implement preventive measures.
At bp, we provide the following environment & benefits to you:
- Different bonus opportunities based on performance, wide range of cafeteria elements
- Life & health insurance, medical care package
- Flexible working schedule: home office up to 2 days / week, based on team agreement
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
- Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested
bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
Travel Requirement
Negligible travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytics, Business Analysis, Coaching, Communication, Configuration management and release, Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, Risk Management, Service operations and resiliency, Stakeholder Management, Supplier Relationship Management, System Design
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.