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Customers & Products
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Job Description:
Job Overview:
Senior SME – Retail Trading NZ is the subject matter experts in our retail operational processes and procedures.
This role is responsible for overseeing and managing the integrity of retail operational processes and procedures. This includes maintaining and updating these processes, working closely with key partners to develop new processes and procedures, and ensuring that all retail documents are updated and accurately controlled. Additionally, the incumbent will be responsible for database management and liaising with partners to ensure that all documentation is accurate and up to date!
Shift Timing: 3:00am to 12:00pm IST
Role & Responsibilities:
Responsible for Retail Operations Document Control process, liaise with team members and partners to ensure retail documents are updated and refreshed regularly/timely
Custodian of retail operational processes and procedures database, responsible for maintaining and updating database
Should be an expert in retail operational policies, processes and procedures, ability to direct queries to relevant documents
Develop new processes and procedures in collaboration with key partners, ensure processes and procedures are crafted and written fit-for-purpose
Provide recommendations on simplifications and effectiveness of our processes systematically
Experience & Qualification:
Minimum 5 Years of relevant experience
Solid written and verbal communication, and should hold good attention to detail
Proven track record to successfully manage database
Familiar with document control concept and good knowledge of change management approaches and ability to develop, implement and assess communication plans
This role will be part of the engine room of the ANZ business that enables delivery of the bp strategy for our customers and team. Playing a pivotal role in landing both the company and local strategies!
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.