You can download the BP Plus app for free from the Google Play Store or the App Store.
The BP Plus app allows you to pay for fuel with a BP Plus card without leaving the comfort of your vehicle. Just remember to open the app before you fill.
The app also allows you to enter the odometer, registration number, driver ID, plus more with a transaction. Just like you would if you went inside the store.
Over the last few years, a number of features have been added to the app.
*Please be aware, it is still your responsibility to make sure you adhere to any restrictions that may apply to your card.
Reminder: To access all of the latest features and additional BP stores, you will need to update the app on your device to the latest build.
Yes, originally the app was named BPme for BP Plus and was part of the BPme family. In early 2020, the name of the app changed to the BP Plus app.
To check your eligibility, simply add a BP Plus card to the app. The app will notify you if your card is eligible for the BP Plus app.
If you would like more information on your eligibility for this version of the BP Plus app, please contact our Customer Service Team on 1300 1300 27 or through aucustcare@bp.com
The BP Plus app is only available for selected BP Plus accounts and we apologise if you are not able to use the BP Plus app just yet. Our teams are continuing to develop the app to make it suitable for all BP Plus accounts.
You can see all digital payment enabled locations in the ‘Store Finder’ section inside the BP Plus app – look for sites with a mobile phone icon. We continue to grow the number of locations where the BP Plus app is available and constantly update the app as we go.
BP Customers who prefer to pay with Visa, Amex, MasterCard and PayPal types can download BPme – Mobile Fuel Payment & BP Station Finder app.
There are two ways a BP Plus fuel card is added to the BP Plus app.
*Fleet Managers can link your mobile number to your fuel card during the initial BP Plus account application. This linkage triggers an invite for you to create a BP Plus app account.
During the BP Plus application process, you are able to place a phone number against each card that you require.
Once you place a phone number against each fuel card, they will be able to access the fuel card on their phone until the BP Plus card is cancelled or the driver removes the BP Plus card from the app. They will be able to use the Pay for Fuel feature in the app to purchase fuel until this happens.
This is a once-off code sent to you by SMS to validate your mobile phone number when you first set up the app for use.
Check you’ve entered the correct mobile number and that you have phone signal service. Give it a few minutes and if you haven’t received the SMS, contact us on 1300 1300 27 or at aucustcare@bp.com.
A relatively strong password is 8 or more characters in length, with at least one letter and one number (special characters may also be used). Avoid any obvious words or items that people can easily find out about you, such as your name and birthday.
Your passcode is a four-digit number that you input prior to using your BP Plus card to pay for fuel from your car. Choose a passcode that’s easy to remember (as it is used every time Pay for Fuel is used). This number doesn’t have to be the same as the PIN you set for your BP Plus card.
No. You can choose any four-digit code that you like.
You may have been invited to the BP Plus app by your Fleet Manager. You need to register an account in the app with the same mobile phone number. You don't need to however have been invited to use the app. You are free to create an account and add your BP Plus card directly to the app.
We'll send you a text message when your company approves your card for use in the BP Plus app. If your request is declined by your company you will also receive a text message advising this, as well as a message appearing in ‘Pay for Fuel’ section of the app.
Your company's BP Plus account holder needs to approve your card to be used in the BP Plus app. Follow up with your company's account holder/administrator first as your card cannot be used in the app without this approval. You can resend your request through the app if the approval email cannot be found.
After you add your BP Plus card to the app, an activation email is sent to your fleet manager requesting approval. Please speak to your company’s BP Plus account holder/administrator for more information. Either your company either hasn’t yet approved the request or they did not approve your BP Plus card for mobile payments.
If you are still unable to add your BP Plus card, it may be that your company’s BP Plus account is not eligible to use the app at this stage. The BP Plus app is only available for selected BP Plus accounts and we apologise if you are not able to use the app just yet.
You can register as many BP Plus cards per BP Plus app account as you need.
Yes.
Yes, however you can only log onto your BP Plus app account on one device at any time. Please note, you are responsible for ensuring you are the only person who can use your BP Plus app account – you must not authorise anyone else to use your BP Plus app account.
As soon as you are issued a BP Plus card number you are free to add it to your BP Plus app account.
In order to deactivate a card from the BP Plus app, the card will need to be cancelled, which will result in all users of the card no longer having access to it. You can cancel BP Plus cards by logging into your BP Plus Online account or contacting our Customer Service Team on 1300 1300 27 or through aucustcare@bp.com.
A replacement BP Plus card will then need to be ordered and new card details provided to all users. Once this replacement card number is issued, you can add the card number to your BP Plus app account and resume using the app.
Yes. If the expired card was re-issued with a new expiry date then BP Plus app will recognise this and allow you to continue purchasing using the app.
Yes, if your BP Plus account is set up to earn Qantas Business Rewards points. Please visit bpplus.com.au for more information.
No, purchases made with the BP Plus app are currently not available to earn BP Rewards points.
There may be a few reasons why you may not be able to use the app:
Please note: the BP Plus app is currently available for selected accounts only. We apologise if you are not able to access the BP Plus app just yet and we are working to make the app available for all BP Plus accounts in the future.
There may be a couple of reasons for this:
Yes. If your BP Plus card has been set up with any limits or restrictions (e.g. dollar spend, litres, grade of fuel), the BP Plus app will now display a message to remind you of these.
Please be aware, it is still your responsibility to make sure you adhere to any restrictions that may apply to your card. If you exceed a limit or fill up with an unapproved grade of fuel, a notification will be sent to your company account holder and your BP Plus card will be removed from the app for future transactions.
Please note: you will still be able to use your physical BP Plus card in-store. You can re-register your card for the BP Plus app at any time, however account holder approval will need to be provided before the app can be used to pay for fuel.
To change limits on a BP Plus card, please can contact your company’s BP Plus account holder/administrator who can utilise the BP Plus Online portal. Alternatively, please contact our Customer Service Team on 1300 1300 27. Please note that a new physical card may be generated as a result of these changes, however you will not need to re-register this card via the app.
Yes, you can use both methods of payment. It is advised that you keep your physical BP Plus card or a valid alternative method of payment on you to pay for fuel if mobile phone coverage isn’t available or if a BP site isn’t currently on the digital payment enabled network. We are working to make digital payments available at additional BP sites over time and will continue to keep our customers updated on this progress.
If you would like to pay with MasterCard, Visa, Amex or PayPal, please download our consumer version of the app, BPme: Pay for Fuel in Your Car, from the App Store or Google Play.
We have a ‘Geo fence’ set up around each site, so with location services enabled on your phone (which is a requirement for using the BP Plus app), your GPS will tell the app when you arrive on a site and the BP Plus app will display your fuel choices at that site.
The BP Plus app should only be used while you are inside your stationary car or while you’re in the BP store. Phones are still not permitted for use outside of your car whilst on the forecourt at a BP site.
The BP Plus app will only allow you to select fuel grades that your BP Plus card has been authorised for by your account holder.
Please note: due to safety reasons LPG/AutoGas purchases are not permitted using the BP Plus app.
It is your responsibility to make sure you only fill up using fuel grades that have been authorised by your account holder.
If you have filled up with an unapproved grade of fuel, a notification will be sent to your company’s BP Plus account holder and your BP Plus card will be removed from the app for future transactions. Depending on your company’s policy, you or your BP Plus account holder may be liable for payment.
Please note: you will still be able to use your physical BP Plus card in-store. You can re-register your card for the BP Plus app at any time, however account holder approval will need to be provided before the app can be used to pay for fuel.
Your preferred or most commonly used fuel type can be set up in ‘Pay for Fuel’ preferences in ‘Approved Fuel Grades’. Options available to you will be dependent on the fuel grades authorised on your BP Plus card.
Please note: due to safety reasons LPG/AutoGas purchases are not permitted using the BP Plus app.
If your BP Plus card has been set up with any restrictions, the BP Plus app will now display a message to remind you of these. It is your responsibility to make sure you adhere to any restrictions that apply to your card.
If you have exceeded a limit, a notification will be sent to your company’s BP Plus account holder and your BP Plus card will be removed from the app for future transactions. Depending on your company’s policy, you or your BP Plus account holder may be liable for payment.
Please note: you will still be able to use your physical BP Plus card in-store. You can re-register your card for the BP Plus app at any time, however account holder approval will need to be provided before the app can be used to pay for fuel.
The BP plus app will only allow you to select fuel grades that your BP Plus card has been authorised for by your account holder. However, it is still your responsibility to make sure you only fill up using fuel grades that have been authorised by your account holder.
If you have filled up with an unapproved grade of fuel, a notification will be sent to your company’s BP Plus account holder and your BP Plus card will be removed from the app for future transactions. Depending on your company’s policy, you or your BP Plus account holder may be liable for payment.
Please note: you will still be able to use your physical BP Plus card in-store. You can re-register your card for the BP Plus app at any time, however account holder approval will need to be provided before the app can be used to pay for fuel.
No. You will receive a digital receipt in the BP Plus app after purchase. You can also access your transaction history from within the app and have your receipts emailed to you at any time.
The BP Plus app will only unlock the pump and the fuel type that you chose. If the hose you’ve picked up isn’t working, you may have chosen the wrong pump number or fuel type in the app. Please get back in your car, cancel the process and start again. You will get a receipt for $0 for the cancelled transaction to confirm you haven’t been charged.
Some companies ask drivers to record their odometer readings each time they fill up, for accounting purposes. If this applies to you, you can type your odometer reading into the BP Plus app when you are prompted.
Some companies ask drivers to record specific details each time they fill up, for accounting and administrative purposes. If this applies to you, you can type your details into the BP Plus app when you are prompted.
You will receive 6 attempts to enter the correct passcode. Should you enter this incorrectly 6 times, the account will be locked for 15 minutes. For assistance moving forward, utilise the ‘forgotten passcode’ link in the app or alternatively call our Customer Service Team on 1300 1300 27 to reset manually.
Yes. To use the BP Plus app, you must have an internet-enabled eligible mobile device which is connected to the internet and uses a software version that supports the BP Plus app.
No. The BP Plus app currently only allows for the payment of fuel. If you wish to purchase any other products, you will need to pay for these in store with cash or a debit/credit card.
No. The BP Plus app is free to download from the Apple App Store or Google Play Store.
The BP Plus app will work on iPhones and Android phones, such as Samsung, HTC and Huawei.
Please note: the BP Plus app is not compatible with Windows phones.
Yes, location services must be activated for you to pay in your car using the BP Plus app. Costs depend on phone plans.
The BP Plus app makes use of geo-location tracking whenever you are using the BP Plus app. This is used to find your site location when using ‘Pay for Fuel’ or the ‘Store Finder’ functions. For more information on how we collect and use details like geo-tracking, please see our BP Plus Collection Notice and the BP Privacy Statement.
The BP Plus app does not increase risk of fraud. In fact, there are two forms of security checks in the set-up process:
The Activation Email contains two types of information:
The app is also secured by a Password and a Passcode. The Passcode is required each time the app user wants to perform Pay in Car.
You will need to pay for any transactions made up until the end of the day that you contact BP to cancel your BP Plus card within the BP Plus app. The support team will be able to cancel your BP Plus app digital card and leave your physical card working if you still have it. You can contact our Customer Service Team on 1300 1300 27 or through AUcustcare@bp.com
As per standard procedure, you should cancel the BP Plus card by logging into your BP Plus Online account or contacting our Customer Service Team on 1300 1300 27 or through AUcustcare@bp.com. Remember, there could be a delay of 3 hours or longer if cancelled overnight for the BP Plus card to be declined when being used to purchase fuel in store.
If you have already authorised the transaction, you will be able to pump your fuel and you should get a receipt. You can check the pump transaction by going into the store and asking a Customer Service Representative or on your phone when it’s recharged.
If you have already authorised the transaction, you will be able to pump your fuel and you should get a receipt. You can check the pump transaction by going into the store and asking a Customer Service Representative and/or contact BP Customer Services on 1300 1300 27 or through AUcustcare@bp.com
Remember to only use your phone within your stationary vehicle or inside the store.
Please refer to your device manufacturer for instructions.
Transactions from the BP Plus app will be shown in two locations:
BP Plus account holders can easily access BP Plus app transactional information via BP Plus Online. Follow the below steps to run your reporting for the BP Plus app:
For more information, please contact our Customer Service Team on 1300 1300 27, email AUcustcare@bp.com or contact your bp sales manager.
Yes. Please check back for future changes on BP Plus app.
An online administrative tool to help you manage BP Plus app users across your BP Plus account.
BP Plus app portal simplifies the administrative side of managing the BP Plus app across your fleet. The BP Plus app portal allows you to:
We’re pleased to offer you access to the BP Plus app portal at no additional cost¹.
The BP Plus app portal will be limited to a select number of customers in the early phase of release. Please contact your bp Sales Manager for more information.
BP Plus app portal is an online tool to help you manage all things relating to the BP Plus app; our mobile fuel payment app for BP Plus cards.
BP Plus Online is the management and reporting tool of BP Plus accounts, where you can order and update physical BP Plus cards, view and extract transaction reports and update account details.
Generate a full list of BP Plus cards in your account that currently use the BP Plus app.
You can remove BP Plus app users from your account via the BP Plus app portal. Cancelling physical BP Plus cards from your BP Plus account will still need to be completed via BP Plus Online.
When an app user adds a BP Plus card number to their app, an email is sent requesting approval. The ‘primary’ or ‘mobile provisioning’ contact email address as listed in your BP Plus Online account is set up to receive these emails and approve requests.
Note: In many cases for larger fleet managed customers, bp has turned off the ability for cardholders to add cards to the BP Plus app. If you are not receiving Activation Emails but are happy for your drivers to send you an Activation Request, contact your bp Sales Manager.
There are two ways a BP Plus fuel card is added to the BP Plus app:
*Fleet Managers can link your mobile number to your fuel card during the initial application process to obtain a BP Plus account. This linkage triggers an invite for you to create a BP Plus app account.
Please contact your bp Sales Manager should you need help with the BP Plus App Portal.
¹BP Plus app portal is subject to eligibility criteria and BP Plus app portal T&Cs. Internet data fees and charges may apply.