FAQs

First, download the free BPme app from the Apple App Store or Google Play store.

 

You’ll be asked to register your first name, last name, email, and mobile number to create a bp account. When you log in to BPme for the first time after registering your details, you’ll be asked to enter your mobile number too – we’ll send you a text to verify it. Next, enter your Visa, MasterCard, Amex or PayPal details. You can add more than one method of payment if you like.

 

Now you’re all set up and ready to go!

 

If you would like to pay for your purchases with a BP Plus fuel card, download the BP Plus app instead, tailored to your business needs. You can find out more about the BP Plus app on the BP Plus app section of the website.

 

If you do not receive your ‘welcome to bp’ email after registering, or if you have issues verifying your email account, please contact bp on 1300 1300 27 or AUcustcare@bp.com.

BP Plus card is not able to be used as a payment method within BPme at this stage. However, if you’d like to pay for fuel from your vehicle, the BP Plus app allows you to pay for fuel from your vehicle, and is designed specifically to meet your business needs. For more information, visit the BP Plus app section of our website.

 

Please note, some BP Plus accounts will not be able to load their cards in to the BP Plus app. Simply add your BP Plus card to the BP Plus app to check your card’s eligibility.

Yes, you can! Whether you have registered for BPme using; email or phone number (if registered via Passwordless), or social account (Gmail / Facebook / Apple ID), you can use the same method to log into bprewards.com.au.

Yes, you can. You can use your login created on bprewards.com.au to log in to BPme, if you download the app after you sign up for BP Rewards.  

Yes, you can! You can now use either of these three options to sign up for BPme, making it faster than ever to get yourself up and running. Simply tap on the icon for the option you’d like to use for sign up, and BPme will do the rest. Note, Apple ID is only offered for iOS devices.

Yes you can, so long as your Gmail account email matches the email used by your Facebook / Apple ID, then you can do this with no issues. You can use more than one of the three alternate login options anytime, so long as they all have the same email address registered against them.

Yes, you can! So long as your bp account email matches the email used by your Gmail / Facebook / Apple ID, then you can use social sign in with no issues. If you, for example, use a Gmail address to log in to BPme that does not match your existing bp account email address, this will create a whole new bp account for you.

Yes, you will. You can change these preferences via BPme or the BP Rewards website at any time in future too.

Simply log into your BPme app and follow the prompts. Once you've accepted the updated terms and conditions, you'll automatically start earning points on purchases made with BPme. You will also get a digital BP Rewards card, which you can access anytime in the app to scan in store. You can use your BPme login details to log into bprewards.com.au.

Yes! You can redeem BP Points or Qantas Points for dollars off at bp when paying for fuel from your vehicle.

 

If you have a minimum of 500 BP Points, you can choose to redeem your points for dollars off on your next eligible transaction.

 

To redeem Qantas Points in BPme, you must have your Qantas Frequent Flyer linked to your BP Rewards account and elect to earn Qantas Points. Minimum purchase is $10 per fuel transaction, capped at a maximum of $100 per transaction or $300 in total per day.

To find out more about BP Rewards, visit the BP Rewards website.

You will not be able to use a nominated card if it has expired, is inactive or has been reported as stolen to your bank or card issuer. If this is the case, please provide your updated card details as soon as you receive them and in the meantime you can add an alternative method of payment to your BPme account.

bp will never see nor store the details of your nominated cards. Such details are collected, stored and processed by bp's payment service providers, Braintree and PayPal, who process your purchases when you use the BPme app.

 

For further information regarding Braintree and PayPal and how they encrypt and process payment transactions, see the Braintree and PayPal websites.

If you choose the wrong pump and you have already hit ‘confirm’ you will need to go into the store where a customer service representative will assist you. If you have started to pump fuel you will need to pay for any fuel in your vehicle.

 

Please make sure you have selected the correct pump number before you hit ‘confirm’ on the ‘check your details’ step in the app.

BPme is made to be used inside your car. After pulling up at the pump, open BPme inside your stationary vehicle and then leave your phone in the car while you fill up.

 

Rules about mobile phone usage outside your vehicle have not changed. Customers can safely use the app within an enclosed vehicle with the engine turned off.

 

The safety of our customers and staff is our number one priority, and we have procedures and signage at all bp stations to communicate safe practices. Our team is trained to monitor forecourt safety and will intervene if they see any unsafe behaviour.

Your receipts are emailed to you at the time of the transaction in the form of a tax invoice. Check your junk folder if you cannot find them.

 

Your transactions are also saved in BPme and can be viewed at any time. Go to ‘more’ and tap ‘BPme transactions’. Your transactions are organised by date, with your most recent transaction at the top of the list. Tap the transaction you wish to review and the details will be displayed.

In the unlikely event you pay for someone else’s fuel, you will still be required to go in-store to pay for any fuel you have pumped into your own vehicle.

 

To arrange a refund, you will then need to call our customer support team on 1300 1300 27 for assistance.

As fuel has been dispensed you are liable for payment. We will contact you shortly regarding an alternative method of payment.

As this transaction was done via the BPme app you do not need to go into the store. You will be sent a link via SMS and an email to allow you to pay for your outstanding amount using an alternative payment method to the one that was declined. We will also send you an email with the details of the declined transaction.

 

Please note, your account will remain locked until your outstanding payment has been paid.

 

For any further questions, contact our customer support team on 1300 1300 27. bp reserves the right to refer the matter to the local police authority in the event that transactions carried out via a BPme account appear suspicious or your BPme account has had a number of declined transactions.

If your payment has been declined and your BPme account has been locked, you will be sent a link via SMS and an email to allow you to pay for your outstanding amount using an alternative payment method to the one that was declined. You will also receive an email with the details of the declined transaction.

 

As soon as your payment is processed via the link your BPme account will be unlocked.

This means that BPme has not been able to progress your transaction. There may be a number of different reasons for this. If you are unsure of what to do or require further assistance, please contact bp on 1300 1300 27 or AUcustcare@bp.com.

All fuel products except for LPG can be purchased via BPme or the BP Plus app. For safety reasons, you are not able to purchase LPG via BPme.

 

AdBlue is also currently not able to be purchased via BPme, however you are able to purchase it via the BP Plus app at select locations.

No, fuel prices are not available on the BPme app. The price of fuel is displayed at every pump when you visit a bp store.

No, you don’t. Pre-order enables you to submit your order up to 30 minutes in advance of you arriving at your selected pick up location – meaning that you can send your order off before you hop in the car and start your journey! Alternatively, you also have the option of placing your order when you arrive at your bp store. You can send your order for your favourite barista-made Wild Bean Café coffee before you start filling up, so that it’s ready and waiting for you in store once you’ve finished fuelling. The choice is yours.

Yes, you can – any of the financial payment methods that you have loaded in to your BPme wallet can be used for both BPme Pay for Fuel and BPme Pre-order. 

Pre-order allows you to purchase a select range of Wild Bean Café products via BPme before you arrive at your nearest BPme Pre-order store. Products include our barista-made hot drinks like coffee, hot chocolate and chai lattes, and a range of our delicious Wild Bean Café food range like our egg and bacon toastie or banana bread – perfect for an on-the-go meal.

Find your nearest BPme Pre-order location via the ‘store locator’ section in the 'more' tab – simply apply the ‘Pre-order’ filter to your search to find a location near you. You will also be presented with a list of your nearest Pre-order locations on the ‘select your store’ screen of Pre-order, enabling you to choose the location most convenient for you. The number of stores that you can use Pre-order at will increase over time, so keep a look out for more and more locations becoming available very soon.

Yes, you will! If you have enabled BP Rewards in BPme, you will earn points for any pay Pre-order purchases that you place and pay for via BPme. You will be able to see points earned for your purchase on your order summary in BPme, as well as on your tax invoice receipt, which is emailed to your bp account email address.

 

You will also be able to earn points for your ‘pay in-store’ purchases – just make sure you present your BP Rewards card or Qantas Frequent Flyer card in-store when you pay for your products. A quick any easy option for you here is to use your digital BP Rewards card, accessible via the 'rewards' section of BPme.

 

To learn more about BP Rewards, visit the BP Rewards website.

Yes, you can now use point to pay for any pre-order purchase made in BPme. If you have a minimum of 500 BP Points, you can choose to redeem your points off for dollars on your next eligble pre-order transaction.

 

To learn more about BP Rewards, visit the BP Rewards website.

All of your order history information is available to view at any time via the ‘history’ section of the Pre-order tab.

Yes, you can! Once you have added an item to your Pre-order basket, you will see a star icon next to it – tap on the star and, once it turns green, you will have successfully marked the item as a favourite. If you would like to reorder that item for a future purchase, you can do so via the ‘favourites’ section of Pre-order – simply tap on the ‘reorder’ button next to your item of choice and it will automatically be added to your basket for you.

Absolutely! Just make sure you present your Wild Bean Café loyalty card upon pick up of your order and your friendly barista will stamp your card for you. If you’d like to redeem a free coffee on your loyalty card, choose to ‘pay in-store’ for your order, and your free coffee can be processed upon pickup.

If you accidentally place an order at the wrong store for pick up, we recommend that you call the store as soon as possible to inform them of your mistake. You can access store phone number information via the ‘store locator’ section of BPme.

If you accidentally order the wrong products via Pre-order, we recommend that you call the store as soon as possible to inform them of your mistake. They will be able to prepare what you meant to order for you, and if you elected to pay for your purchase via BPme, you can pay for any differences in order price when you arrive in store to pick up your purchase. You can access store phone number information via the ‘store locator’ section of BPme.

 

If you would like to cancel your order, you will need to call the store you have placed your order with as soon as possible to inform them of your change of mind. If you elected to pay for your purchase via BPme, please email AUcustcare@bp.com with your order information and our friendly customer service team can arrange a refund for you.

This depends on which stage of your order you have reached. 

 

If you have not placed your order and are still browsing the Pre-order menu, you will not be able to place your order until your phone is back up and running. 

 

If you have already placed your order and your phone dies, no need to worry – the store you are picking up your purchase at will have already received your order and will be busy preparing it for you!

 

If you experience any other connectivity issues while placing your order, give the store you have placed your order at a call and they can confirm if they have received your order. You can find store phone number details in the ‘store locator’ section of BPme.

If you have any login issues with BPme, or have questions about BPme and BP Plus app more generally that are not answered for you here, please call 1300 1300 27 or contact bp at AUcustcare@bp.com.