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Terms and conditions

 1.1 Thank you for registering and setting up your account for the bp pulse network in Australia, a service giving you access to the bp pulse network of electric vehicle charging points (bp pulse network) as provided by bp Australia Pty Ltd (ABN 53 004 085 616) (“bp pulse”, “us” or “our”). 


1.2 The terms and conditions set out or referred to below (“Terms”) apply to the services provided through the bp pulse Websites (“Websites”), smartphone applications (“Apps”) and/or bp pulse charge card now and in the future for use in Australia, in connection with your access to and use of charging points on the bp pulse network to charge an electric vehicle (“Services”).


 1.3 Before using the Services, you should read these Terms carefully. They contain important information about the steps you must take to keep your account secure, restrictions on using the Services, how we or you can end the Services and our reasonable limitations on our liability to you. If you do not agree to these Terms, you must not access, or must stop accessing, the Services. 


1.4 If you have any questions about these Terms or wish to notify us of any of the matters referred to in these terms, please contact bp pulse by email at evdriversupport@bp.com. You can also contact us by telephone on 1 300 002 738. 

 

1.5 The Services include: 

  • bp pulse network access; 
  • bp pulse pricing schemes; 
  • Live Map; 
  • bp pulse charge card; and 
  • account and billing services. 


1.6 Use of the Services is subject to our approval, at our discretion, and may only be available to eligible customers, including account holders and guest users. 


1.7 As detailed below, the Terms incorporate our privacy statement, privacy collection notice, bp pulse and third party terms and conditions referred to below, and updates made to the Terms in the future. 

2.1 To become an account holder, you must: 
 
  • create a user account (“Account”) on the relevant Websites and/or Apps to allow you to access the Services; and 
  • have an internet-enabled, eligible mobile device which is connected to the internet and uses a software version that supports the relevant Apps. 

2.2 You must ensure that all information that you provide when you create an Account and use the Websites and/or Apps is accurate, up to date and not misleading. 


2.3 You may incur and are solely responsible for charges from your mobile phone network operator for downloading and using the Apps, Websites and Services.


 2.4 When you are at a bp forecourt you may only use your mobile device for any purpose, including accessing the Services, while in your stationary vehicle, inside the bp store or next to your vehicle in a designated charging bay when deemed safe to do so. 

3.1 You may also opt to purchase a bp pulse charge card via your App to verify your identity and permit payment for charging your electric vehicle at charge points. 


3.2 When you touch your bp pulse charge card on a card reader on the charging point, you are giving authorization for the cost of your electric vehicle charge to be charged to your Account. 


3.3 We will charge the fee for charging your electric vehicle to your Account after you have completed your vehicle charge using the bp pulse charge card or the App and a payment notification will be sent to your App. 


3.4 If your bp pulse charge card or the App is declined at the charging point or you experience any problems charging your electric vehicle when using the bp pulse charge card, or with the bp pulse charge card itself, please get in touch by contacting bp pulse by email at evdriversupport@bp.com. You can also contact us by telephone on 1 300 002 738. Our customer services team will also follow up any transaction declined by your bank and may attempt to charge your card saved to your Account again. We try to resolve issues as soon as possible after becoming aware of them. No refunds will be provided for a bp pulse charge card unless the bp pulse charge card is deemed faulty by us (acting reasonably). 

4.1 When you set up your Account, you will be required to create an Account password. We will ask you for your name, email address, postal address, phone number and payment credentials and you must provide accurate and complete information in response to these questions. 

 

 

4.2 You are responsible for ensuring that: 

  • you are the only person that uses your Account and Services – you must not authorise anyone else to use your Account or Services; 
  • you only log onto one Website or App on one device at any time; 
  • your password and/or passcode and/or PIN are kept secure (for example, you must not tell anyone else your password and/or passcode and/or PIN) and must not be kept as a written or electronic record with or on your device; and 
  • your Account information is updated if your details change. 

 

4.3 You agree that bp pulse is under no obligation to check that any instruction or confirmation made through your Account or by using your bp pulse charge card is from you and that bp pulse is not liable for any loss or damage arising from your failure to keep your password and passcode secure. 

 

4.4 You must notify bp pulse by email at evdriversupport@bp.com as soon as possible if: 

  • your mobile device is lost or stolen; 
  • your bp pulse charge card (if applicable) is lost or stolen; 
  • your password and/or passcode becomes or is likely to become known by another person;and 
  • you are aware of unauthorised access to your Account or to your bp pulse charge card. 

 

4.5 You acknowledge that bp pulse will not have any obligation to notify your bank of fraudulent or unauthorised charge activity or to take any action on your behalf. 


4.6 bp pulse may enforce or implement any security measures it deems reasonably appropriate at any time and may update and add security measures to the Websites and/or Apps at its discretion (acting reasonably) at any time. 


4.7 Security of your Account is important to bp pulse. However, bp pulse cannot guarantee that the Websites and/or Apps will always be available, fault-free and secure or that they will be free from viruses or other harmful programs. You acknowledge that you are aware of and accept this risk including, without limitation, the risk that a third party may gain access to your Account which contains personal and confidential information. Nothing in this clause excludes a party’s liability for negligence, breach of Agreement or wilful misconduct. 

5.1 Our privacy statement and privacy collection notice set out the ways in which we will collect, store and process data (including for marketing purposes) relating to your use of the Websites, Apps and Services and covers your rights to access and request correction of any of your personal information that we hold. By using the bp pulse charge card and app you consent to the collection, use, disclosure and storage of your personal information in accordance with bp's Privacy Statement. Please read these documents carefully. 

6.1 bp pulse owns or has obtained a valid licence to use all copyright, trademarks and other intellectual property rights in connection with the Websites, Apps and/or bp pulse charge card, and the provision of the Services. All rights of ownership over and in respect of these will remain solely with bp pulse and/or its licensors (as the case may be). 


6.2 Any use of the Websites, Apps and/or bp pulse charge card in any manner not permitted under these Terms including, without limitation, resale, transfer, modification or distribution of all or part of the Websites, Apps and/or bp pulse charge card is prohibited. 

7.1 bp pulse may use third party applications, services and software in order to support your use of the bp pulse network including, but not limited to, payment services, identity management services, location and map services software, market analytics software, market intelligence software, and rewards software, all of which may gather and report information about you in connection with your use of the Websites Apps and/or bp pulse charge card (such as location information, device information and user content). When you use the Websites Apps and/or bp pulse charge card you are agreeing to bp pulse’s use of such third-party software and services. 


7.2 In some circumstances, we may use third party debt collection agencies to recover any sums due to us on termination. By using the Websites, Apps and/or bp pulse charge card, by participating you are agreeing to bp pulse’s use of third-party debt collection agencies and the sharing of necessary billing and payment-related information for that purpose, subject to the terms of our privacy notice. 

8.1 By registering to use the Services, you will have access to charge your plug-in electric vehicle on all public charging points registered to the bp pulse network as displayed on the Websites and/or Apps.


8.2 bp pulse does not guarantee the performance nor continuous availability of charging points on the bp pulse network. Although problems are rare, from time to time they do happen. Service from charging points on the bp pulse network can be interrupted for a number of reasons including cellular telecommunications issues, grid connection and other electrical issues as well as other matters that are not within bp pulse’s control. We try to resolve issues on the bp pulse network as soon as possible after becoming aware of them. Nothing in this clause excludes a party’s liability for negligence, breach of Agreement or wilful misconduct. 


8.3 Whilst bp pulse strives to provide the most accurate information possible through the Websites and the Apps, including through the Live Map, we cannot guarantee the accuracy of the information provided as it can be affected by telecommunications issues, grid faults or other matters that are not within bp pulse’s control. The Live Map displays information about each charging point that is received on an intermittent basis by cellular communications provided by a third party. Neither bp pulse nor any third-party service provider guarantees that the information displayed through the Live Map is correct or up to date. Nothing in this clause excludes a party’s liability for negligence, breach of Agreement or wilful misconduct. 


8.4 You agree that you will use all charging points safely and with reasonable care and skill. 


8.5 You agree that you will not use the Apps while you are driving. 

9.1 All bp pulse network users can use the Live Map. 


9.2 The Live Map uses the location services provided by your mobile device’s native operating system for the purposes of helping you to locate a charging point site. To use the Live Map, you need to consent to bp pulse and/or the third-party service provider, who is providing the location and map services embedded in the Website and/or Apps, accessing information about your current location by enabling location services through the permission system used by your computer or mobile device’s native operating system. 

10.1 In order to request the closure of your Account or use of the bp pulse charge card please contact bp pulse by email at evdriversupport@bp.com, or simply follow the ‘Delete your account’ feature in the app. 


10.2 bp pulse reserves the right to suspend or immediately cancel your access to the bp pulse network, any of the Services, any functionality of the Website Apps and/or your use of the bp pulse charge card or your specific Account, with reasonable notice, at any time. 


10.3 If bp reasonably considers that you have breached these Terms, bp pulse may (subject to clause 10.2) suspend or cancel your Account and you will not be permitted to create a new account to circumvent the suspension or cancellation. 


10.4 From the date of suspension or cancellation of your Account, you shall not be able to access the bp pulse network for the purposes of charging your electric vehicle. 


10.5 All provisions of the Terms that by their nature should survive termination will survive termination including, without limitation, ownership provisions, indemnities and limitations of liability. 

11.1 bp pulse may change the format, content and/or functionality of all or any part of the Website Apps and/or bp pulse charge card with reasonable notice at any time. If bp pulse needs to undertake any maintenance activity you may not be able to use all or part of the Website, Apps and/or bp pulse charge card whilst bp pulse completes this activity but bp pulse will seek to minimise any time the Website, Apps and/or bp pulse charge card are unavailable for use. 


11.2 Updates to the Apps may be issued from time to time. Depending on the update, you may not be able to use all or part of the Apps until you have downloaded the latest version of the Apps and accepted any new terms or downloaded and updated your phone’s software or operating system. If your phone is unable to update to the operating system required for any new version of the Apps, you may no longer be able to use the Apps.

12.1 bp pulse is providing the Services, the Websites, the Apps and the bp pulse charge card to you ‘as is’ and by participating you are accepting that you are using all aspects of the Services at your own risk. To the extent permitted by law, all warranties and conditions whether express, implied or statutory with respect to the Services and the use of the Websites, the Apps and/or bp pulse charge card are excluded. 


12.2 The limitations of liability in this clause apply for the benefit of bp pulse, its affiliates and all of its respective officers, directors, employees, agents or any company who they may transfer its rights and obligations to from time to time. 

 

 

12.3 Except for any legal responsibility that bp pulse cannot exclude in law, bp pulse is not legally responsible to you for the following: 

  • Any loss or damage that was not reasonably foreseeable to you and bp pulse when these Terms were entered into; 
  • Any loss or damage that was not caused by any breach on bp pulse’s part, including any loss or damage caused by:
    • something beyond bp pulse’s reasonable control, such as third-party damage to charging points or failures in the electricity distribution network; or 
    • your failure to follow bp pulse’s instructions in relation to your use of the charging station (including when connecting and disconnecting your vehicle to/from the charging station); 
  • any changes to the number or locations of charging points on the bp pulse network; 
  • third party damage to vehicles or any other third-party property; 
  • any out of date or incorrect information displayed on the Websites or Apps; 
  • any third-party software and services embedded in the Website and/or Apps, including payment services; 
  • any bugs, viruses, trojans or the like originating from third parties or you; 
  • the actions or inactions of other Website, App or bp pulse charge card users; 
  • suspension or loss of access to the Websites, Apps and/or bp pulse charge card or any functionality; 
  • unauthorised use or misuse of your Account or bp pulse charge card for any reason where bp pulse has not received written notice of deletion;and 
  • unauthorised access to your Account and/or bp pulse charge card or any information provided using your subscription details, including payment information,

except to the extent that such loss or damage was caused or contributed to by a breach of this Agreement by bp pulse or by its negligence or wilful misconduct.


12.4 Nothing in these Terms shall limit or exclude bp pulse’s liability for death or personal injury caused by something bp pulse has done or failed to do or for any fraudulent misrepresentation bp pulse makes to you. 


12.5 You will be responsible to bp pulse for any claims, costs, damages, losses, liabilities, expenses or legal proceedings brought against bp pulse by any other person as a result of your use of the bp pulse network, any unauthorised access to your Account and/or your use of the Website, Apps and/or bp pulse charge card in breach of these Terms or any third party terms (see clause 7 above) except to the extent that the claims, costs, damages, losses, liabilities, expenses was caused or contributed to by a breach of this Agreement by bp pulse or by its negligence or wilful misconduct. 


12.6 Neither party will be liable for any loss (including any consequential or indirect loss) of income, business, goodwill, opportunity, anticipated savings or profits, loss of property or loss of use of property, whether in contract, in tort (including negligence), for breach of statutory duty or otherwise. Nothing in this clause shall limit or exclude a party’s liability for death or personal injury caused by what that party has done or failed to do or for any fraudulent misrepresentation or conduct of that party. 


12.7 You acknowledge that the Websites and Apps are provided at no charge and accordingly the exclusions of liability and indemnity set out in this clause are fair and reasonable. 


12.8 This clause will continue to apply after these Terms have expired or have been terminated. 

13.1 Subject to the remainder of this clause, bp pulse may amend these Terms from time to time. Subject to clauses 13.2 and 13.3 below, we will provide you with reasonable notice of any change or cancellation to these Terms and will publish an updated version on the Websites and in the Apps following notification. Please check the terms published on the Websites and in the Apps for changes when notified of a change and periodically. Your continued use of the Websites, Apps and/or bp pulse charge card following publication of updated Terms confirms your acceptance of the updated Terms. 

 

13.2 The changes bp pulse can make to these Terms, without your authorisation, are limited to the following: 

  • To reflect updates to the functionality, security, options and Services available on the Websites the Apps and/or bp pulse charge card; 
  • To reflect third party terms and conditions that apply to bp pulse and/or the Websites, the Apps and/or bp pulse charge card; 
  • That are generally beneficial to, or do not have any adverse impact on, users of the Services, the Websites, the Apps and/or bp pulse charge card; and/or 
  • That are required to reflect changes to applicable law. 


13.3 Where we materially change these Terms, we will provide you with no less than 14 days’ notice. 


13.4 bp pulse will notify you and request your confirmation if necessary, via the Websites and/or the Apps, that you agree to the updated Terms if the updated Terms incorporate any other changes not listed above. Your acceptance of any update Terms is provided by your continued use of the Services including the Website, the Apps and/or bp pulse charge card (including but not limited to after any required notice under this clause).

14.1 You must comply with any additional terms and conditions, or instructions from bp pulse, brought to your attention in the Websites, the Apps and/or bp pulse charge card when you are setting up your Account or using the Websites, the Apps and/or bp pulse charge card. 

 

14.2 You agree that: 

  • You will not assign or otherwise transfer your Account; 
  • You will not use the bp pulse network, Websites, Apps or bp pulse charge card for any unlawful purpose, in any way that interrupts, impairs, damages the bp pulse network, Websites, Apps and/or bp pulse charge card or renders each less efficient, or to transfer files that contain viruses, trojans or other harmful programs, to access or attempt to access the accounts of other bp pulse account holders or to penetrate or attempt to penetrate any security measures; 
  • You will not do anything bp pulse reasonably considers to be disreputable or capable of damaging its reputation, the bp pulse network, the Websites and/or Apps, or the Services; and 
  • You will comply with all applicable laws. 

 

14.3 If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. The failure of bp pulse to exercise any right shall not be deemed a waiver of that right or any other rights that bp pulse may have. 


14.4 These Terms represent the entire terms and conditions in relation to the use of the Services and, except to the extent that they are granted and cannot be excluded under the Competition and Consumer Act 2010 (Cth), all other representations, guarantees, undertakings, promises (whether written or verbal, express or implied) are excluded. Nothing in this clause excludes a party’s liability for prior false, misleading or deceptive statements or misrepresentations, whether oral or written. 


14.5 These Terms are governed by and shall be construed in accordance with the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia. 

Promoter BP Australia Pty Ltd (ABN 53 004 085 616), Level 17, 717 Bourke Street, Docklands, Victoria 3008.
Promotion Period 12.01am (AEST) on 20/05/2024 to 11.59pm (AEST) on 30/06/2024.
Who can enter?

Only Australian residents who:

(a)

are aged 18 or over; and

(b)

have, either before or during the Promotion Period, downloaded the bp pulse app and have a registered an account in the bp pulse app with a valid email address;

(together the “Eligibility Criteria”) are eligible to enter.

If you do not meet all of the Eligibility Criteria then your entries will be invalid.

Use of the bp pulse app and services (and, consequently, participation in this Promotion) is subject to the terms and conditions and privacy collection notice which apply to the bp pulse app and services available at https://www.bp.com/en_au/australia/home/products-services/bppulse/terms-and-conditions.html#accordion_6.%20Third%20party%20terms and www.bp.com/en_au/australia/home/products-services/bppulse/privacy-collection-notice.html as amended from time to time.

Who can't enter?

1.

Directors, officers, management and employees (and their immediate families) of:

(a)

the Promoter; and

(b)

the agencies, companies or participating premises associated with this Promotion.

2.

Australian Government officials.

The above persons aren’t eligible to take part in this Promotion, even if they otherwise meet the above Eligibility Criteria.

Entry instructions

During the Promotion Period, update your bp pulse email Preference Centre settings to be ‘opted in’ to receive information from bp about bp pulse third party partner news and offers to receive one (1) entry into the draw in this competition. bp will only send you information about bp pulse partner news and offers with your consent, and you would receive these communications from bp directly.

In order to update your email Preference Centre settings, you must already have a registered bp pulse account with a valid email address. To register for a bp pulse account, download the bp pulse app via the App Store or Google Play.

In order for the Promoter to receive your entry, the Promoter must process your entry in respect of the email Preference Centre and the bp pulse account registration. There may be a delay between the time you make your entry (i.e. opt-in for bp pulse third party partner communications) and the time the Promoter receives your entry.

You must remain ‘opted-in’ to bp pulse third party partner communications for the entire Promotion Period and up to the time of winner determination. If, after you opt in, you then opt out during the Promotion Period or at time of winner determination, your entry may be deemed invalid.

The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of registering. You will need access to the internet in order to enter this Promotion.

How many winners will there be and how will they be chosen?

There will be one (1) winner determined in respect of this Promotion.

There will be one (1) draw conducted to choose the winner.

The draw will be held at 12pm (AEST) on 02/07/2024 at Gadens, Level 13, 447 Collins Street, Melbourne Vic 3000.

The first valid entry drawn randomly from all of the entries received during the Promotion Period will win the prize.

The Promoter may draw additional reserve entries in a draw and record them in order, in case the winning entry/entrant is deemed invalid or a prize is unclaimed (Reserve Entrants).

What can I win?

There is one (1) prize available.

The prize is a bp pulse discount for 'Free Charging For A Year’ for charging an electric vehicle at bp pulse rapid EV charging locations in AU valued at $1,560.

The value of the prize is calculated based on our modelling of EV charging transactions in Australia showing an average charging spend of approximately $30 per week, multiplied by 52 weeks to create a year of free bp pulse rapid EV charging. The discount will be automatically applied to the winner’s bp pulse account once the winner has been validated and will be valid for 365 days (or when the $1,560 value is exhausted, whichever is reached first).

The prize is not redeemable for cash. The Promoter will not provide an alternate prize in the event the prize winner does not own or drive an electric vehicle.

The prize can only be redeemed at bp pulse rapid EV charging locations in Australia.

Total prize pool The total prize pool is $1,560.
How many times can I enter? Max 1 entry per person per bp pulse account. Your entry must be in accordance with these Terms and Conditions.
How and when will the winner/s be informed?

Winner will be notified:

in writing; and

by phone,

within five (5) business days of determination of the draw and will have their name and state/territory of residence published at https://www.bp.com/en_au/australia/home/products-services/promotions.html on 03/07/2024 for a period of 28 days.

Unclaimed prize/s

Prize claim date: 12pm (AEST) on 02/08/2024.

Unclaimed prize determination: 12pm (AEST) on 05/08/2024 at same location as original draw.

If a prize has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, the Promoter can't contact a winner (or a winner does not contact the Promoter) by the prize claim date above, the relevant entry/ies will be discarded and the Promoter will re-award the relevant prize/s to Reserve Entrant/s and/or carry out an unclaimed prize draw at the date, time and place stated above to randomly distribute the unclaimed prize. Any winner will be informed:

in writing; and

by phone

within five (5) business days of determination and their name and state/territory of residence will published at https://www.bp.com/en_au/australia/home/products-services/promotions.html on 06/08/2024.

If the prize remains un-won at the end of this promotion, or if a prize winner cannot be found, that information will be published at https://www.bp.com/en_au/australia/home/products-services/promotions.html on 30/08/2024.

Collection and use of your personal information

If you are a winner, the Promoter may ask you to take part in publicity, photography and other promotional activity as the Promoter reasonably requires, without any compensation. You consent to the Promoter using your name and image in any promotional or advertising activity.

The Promoter collects personal information about you in order to conduct and manage the competition. If the personal information requested is not provided, you may not be able to participate. The Promoter may also use your personal information to help improve its goods and services. The Promoter may share your personal information with the Promoter’s franchised dealers, related companies, agents, contractors or promotional partners. The Promoter and its Australian related companies and promotional partners may contact you with special offers and marketing via any medium including mail, telephone and commercial electronic messages (including email and SMS) provided that where required by the Spam Act 2003 (Cth), the Promoter includes a functional unsubscribe facility in each direct marketing communication it sends you that you may use to opt-out of any further such communications and provided that the functional unsubscribe facility complies with the Spam Regulations 2021 (Cth). By entering and providing personal information, you consent to the use of your personal information in this manner and you consent to receive email or SMS messages from the Promoter without any functional unsubscribe facility if they relate primarily to the conduct of this competition. Where BP holds personal information about you that it has collected from different sources, BP may combine this personal information into a single record or collection of linked records. Your personal information may be disclosed to overseas locations such as New Zealand, the USA, the UK, Malaysia, the Philippines and India. The Promoter’s Privacy Policy (available at www.bp.com.au) states:

(a)

how you can seek access to the personal information the Promoter holds and seek the correction of such information; and

(b)

how you can complain about a breach of privacy and how the Promoter will deal with such a complaint.

  • These Terms and Conditions incorporate and must be read together with the details outlined in the table above. Information about prizes and how to enter forms part of these Terms and Conditions. By entering, you accept these Terms and Conditions. 

Entry 2

  •  Your entry must be received during the Promotion Period and will be deemed to be received only when received by the Promoter. The Promoter is not liable for any problems with communications networks outside its reasonable control. You are responsible for your own costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified. 

Prizes3

  •  Prizes and all elements of prizes must be taken as specified, as and when offered and cannot be altered or changed in any way by you or will be forfeited, and if forfeited, the Promoter will not be liable. If you forfeit the prize or any element of the prize for whatever reason, you will not be given cash or any alternative prize as a substitute. Prize/s are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter.
  • The Promoter is not responsible for any dispute between you and any person with whom you choose to, or choose not to, share a prize.

General

  •  If you or your entry are deemed by the Promoter to breach these Terms and Conditions materially, your entry (or at the Promoter's discretion, all of your entries) may be discarded. The Promoter may, at any time, require you to produce documentation to establish to the Promoter's reasonable satisfaction the validity of your entries and/or verifying your identity (including documentation establishing your identity, age, place of residence and place of employment). Failure by the Promoter to enforce any of its rights at any stage does not waive those rights. 
  • You must not:
  • (a) tamper with the entry process (including but not limited to manipulating the system via bots, script use, or any other means to circumvent the entry process);
  • (b) engage in any conduct that may jeopardise the fair and proper conduct of the Promotion;
  • (c) act in a disruptive, annoying, threatening, abusive or harassing manner;
  • (d) do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this Promotion;
  • (e) breach any law; or
  • (f) behave in a way that is otherwise inappropriate.
  • The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted including failure of any third parties to forward 4entry forms for inclusion in the draw, where relevant, for reasons outside the Promoter's reasonable control.
  •  If any dispute arises between you and the Promoter concerning the conduct of this promotion or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decision in connection with all aspects of this promotion is final.
  • Prizes cannot be transferred or exchanged nor redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified, or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and Conditions and include any applicable GST. The Promoter is not responsible for any change in prize value. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities. 
  •  If publication will take place, by entering, you request that your full address not be published.
  •  If this Promotion cannot run as planned for any reason beyond the Promoter's control (for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure, government directives, a pandemic, public health orders and the like), the Promoter may end, change, suspend or cancel the Promotion or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.
  •  The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

Liability

  •  You may have consumer rights under statute including under the Competition and Consumer Act 2010 (Cth), which may be relevant to any issue or problem you encounter in relation to this competition and cannot be excluded or restricted. Nothing in these Terms and Conditions excludes or restricts those rights. See www.accc.gov.au for more information about those rights.
  • Subject to the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable (including in negligence) for any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death suffered in connection with this competition or any prize, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law). 
  • Without limiting the previous paragraphs, the Promoter and the agencies and companies associated with this competition are not liable for any loss of, damage to or delay in delivery of prizes. Prizes will only be delivered to addresses in Australia, due to circumstances beyond the Promoter's reasonable control.
  •  The Promoter may communicate or advertise this competition using Facebook or Instagram. However, the competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. You provide your information to the Promoter and not to Facebook or Instagram. You completely release Facebook and Instagram from any and all liability

16.1 Overview:

If you would like to enjoy the benefits of bp pulse EV charging, there are certain terms and conditions that apply.

 

The bp pulse terms and conditions form part of these bp pulse EV Charging Terms and Conditions for Uber Pro Drivers as if they were set out in full below.

 

If there is any inconsistency between these bp pulse Terms and Conditions for Uber Pro Drivers and the bp pulse terms and conditions, these bp pulse Terms and Conditions for Uber Pro Drivers will prevail.

 

When you register for a bp pulse Account through the Uber Pro app, you will be asked to accept:

 

By accepting, a legally binding agreement is formed between bp and you, so you should read each of these documents so that you can make an informed choice about whether you would like to continue signing up for and participating in bp pulse.

 

bp pulse is operated and administered by BP Australia Pty Limited (ABN 53 004 085 616).

 

16.2 Definitions:

Some important key words that are used in these terms and conditions are defined below.If you see a capitalised term used in this document, which is not defined here, it will have the same meaning as set out in the bp pulse terms and conditions.

 

bp pulse Uber Pro Driver Offer is the offer set out in Item 4 of the Schedule.

 

bp pulse EV Charging Sites means the bp pulse EV charger locations in Australia at which the bp pulse Uber Pro Driver Offer is available.

 

bp pulse Account Holder means an individual who meets the conditions set out in clause 3 of these bp pulse Terms and Conditions for Uber Pro Drivers.

 

Business Day means a day that is not a weekend or public holiday in Victoria, Australia.

 

Eligible Payment Methods means a credit or debit bank issued card.

 

Relevant Partner means the bp customer or corporate partner set out in Item 1 of the Schedule.

 

16.3 What criteria do I need to meet to be a bp pulse Account Holder?

You must meet the following criteria to be a bp pulse Account Holder and to be eligible to receive the bp pulse Uber Pro Driver Offer. You must:

(a) comply with the bp pulse terms and conditions;

(b) have registered and linked your Uber Pro app to your bp pulse Account;

(c) have accepted and comply with these bp pulse Terms and Conditions for Uber Pro Drivers;2

(d) have accepted the terms of the bp pulse Privacy Collection Notice and BP Privacy Statement;

(e) be associated with the Relevant Partner in the manner set out in Item 2 of Schedule 1; and

(f) meet any other conditions set out in Item 3 of the Schedule.

 

16.4 What is the bp pulse Uber Pro Driver Offer?

The bp pulse Uber Pro Driver Offer is set out in Item 4 of the Schedule and is subject to the limitations described in clause 5 below.

 

16.5. What limitations apply to the bp pulse Uber Pro Driver Offer?

The limitations that apply to the bp pulse Uber Pro Driver Offer are set out in Item 5 of the Schedule and below.

 

Where there is a technical issue or some other outage meaning that you are unable to access the bp pulse Uber Pro Driver Offer at the time that the transaction is processed, you will be unable to claim the bp pulse Uber Pro Driver Offer.

 

16.6 .The bp pulse Uber Pro Driver Offer is personal to you

The bp pulse Uber Pro Driver Offer is personal to you and is not transferable. You agree that you will not assign or otherwise transfer the benefit of the bp pulse Uber Pro Driver Offer (by any means) to any other person or entity.

 

You agree that you will not allow any other person to use your bp pulse Account to claim the bp pulse Uber Pro Driver Offer.

 

It is your responsibility to ensure that your bp pulse Account details are at all times kept secure and not shared with any other person or entity.

 

 

You must immediately notify bp if your bp pulse Account details become lost, stolen or subject to possible unauthorised use. To notify bp please call 1300 002 738 .

 

bp may at any time suspend or terminate your bp pulse Account, which will immediately cancel all privileges and benefits that attach to that bp pulse Account, if (acting reasonably):

(a)we consider that your bp pulse Account details have been used other than as permitted or contemplated by these bp pulse Terms and Conditions for Uber Pro Drivers; or

(b)we reasonably suspect that a person other than you is using your bp pulse Account, or there is any suspicious or fraudulent behaviour associated with your participation in the bp pulse Uber Pro Driver Offer.

 

We reserve the right to take any other actions we think are reasonable to recover any of our losses, including but not limited to recovering the value of any discounts provided as part of the bp pulse Uber Pro Driver Offer from you if we take action pursuant to clauses 6(a) or 6(b).

 

If you consider that bp has improperly suspended your bp pulse Account, please contact bp on 1300 002 738. bp will reinstate your account if you provide reasonable evidence that your bp pulse Account details have been used as permitted or contemplated by these bp pulse Terms and Conditions for Uber Pro Drivers, or no suspicious or fraudulent behaviour has taken place, and bp considers (acting reasonably) that your suspension was improper.

 

You are responsible for and bp is not liable for any unauthorised use whatsoever of your bp pulse Account. However, once you have reported to bp that your bp pulse Account details have become lost, stolen or subject to possible unauthorised use bp will take responsibility for any unauthorised use that occurs after that time.

 

16.7 How do I claim the bp pulse Uber Pro Driver Offer?

In order to claim the bp pulse Uber Pro Driver Offer, you must:

(a)visit a bp pulse EV Charging Site;

(b)open the bp pulse app;

(c)ensure your Uber Pro Driver Offer is linked to your bp pulse Account via the Uber Pro app;

(d)connect the EV charger to your vehicle;

(e)start the EV charging session;

(f)once charge is at the relevant level, stop the EV charging session;

(g)pay using your linked payment information.

 

Availability of the bp pulse Uber Pro Driver Offer is subject to EV charger availability and the other limitations that apply to the bp pulse Uber Pro Driver Offer as set out in Items 5 of the Schedule.

16.8 .I forgot to claim the bp pulse Uber Pro Driver Offer, can I claim this later?

 

We are not able to apply the bp pulse Uber Pro Driver Offer retrospectively.

 

16.9. How do I find a bp pulse EV Charging Site?

You can use the bp pulse app Live Map to find all available bp pulse EV Charging Sites, or the website Live Map feature using filters available on the bp website (www.bp.com.au). 

 

We have ongoing processes to update our EV Charging Site data however unfortunately neither bp nor our third party service provider can guarantee that the information displayed through the Store Finder service or bp pulse app is correct or up to date at all times.

 

16.10. What happens if I do not receive the bp pulse Uber Pro Driver Offer at the time of payment?

If you are unable to claim the bp pulse Uber Pro Driver Offer at the time that the transaction is processed, for example where there is a technical issue or some other outage, but you have nevertheless complied with these bp pulse Terms and Conditions for Uber Pro Drivers you will unfortunately be unable to claim the bp pulse Uber Pro Driver Offer. Please refer to clause 5 above for further information.

 

16.11. How long will the bp pulse Uber Pro Driver Offer be available?

bp reserves the right to update the bp pulse Terms and Conditions including the terms of the bp pulse Terms and Conditions for Uber Pro Drivers from time to time upon notice in accordance with clause 14.

 

The bp pulse Uber Pro Driver Offer may cease at any time upon bp giving you 10 Business Days’ notice or otherwise immediately if bp’s agreement with the Relevant Partner regarding this bp pulse Uber Pro Driver Offer terminates or expires.

16.12. How do I withdraw my consent to bp contacting the Relevant Partner and the Relevant Partner notifying bp of my status as a member of the Uber Pro program and my tier status?

 

If you want to withdraw your consent to bp contacting the Relevant Partner and the Relevant Partner notifying bp of your status as a member of the Uber Pro program and your tier status in the Uber Pro program you can do so by calling us on 1300 002 738. Please note that it may take up to 5 Business Days for these changes to take effect.

 

If however you do withdraw this consent, you will no longer be eligible for the bp pulse Uber Pro Driver Offer. You may still be eligible to receive the benefits of bp pulse Account under the bp pulse Terms and Conditions.

 

16.13 .How do I cancel my participation in bp pulse Uber Pro Driver Offer?

If you want to cancel your participation in bp pulse Uber Pro Driver Offer you can do so by calling us on 1300 002 738.If you want to permanently cancel your entire bp pulse Account you can delete your profile on the bp pulse app or call us on 1300 002 738.

 

If you want to permanently cancel your entire bp pulse Account you can delete your profile on the bp pulse app or call us on 1300 002 738. See clause 10 of the bp pulse Terms and Conditions for more details.

 

16.14 Changes to these bp pulse Terms and Conditions for Uber Pro Drivers

bp may add to or vary these bp pulse Terms and Conditions for Uber Pro Drivers (including but not limited to the bp pulse Uber Pro Driver Offer) from time to time by posting amended terms on its website. bp will notify you of any material changes to the terms and conditions. If the changes cause you detriment (financial or otherwise) we will provide you with at least 10 Business Days’ notice prior to the change. You may terminate this agreement at any time by calling us on 1300 002 738 including if You do not accept any changes bp makes to these bp pulse Terms and Conditions for Uber Pro Drivers.

 

Last updated: 22 April 2024

Item 1 Who is the Relevant Partner? Uber Australia Pty Ltd ABN 49 160 299 865
Item 2 What association do you need to have with the Relevant Partner? You must be a driver partner or delivery partner of the Relevant Partner and a member of the Uber Pro program that meets any eligibility criteria set by the Relevant Partner for the Uber Pro program from time to time. See here for details.
Item 3 What conditions do you need to meet to open a bp pulse Account and be eligible for this bp pulse Uber Pro Driver Offer?

In addition to those conditions set out in clause 3 of these bp pulse Terms and Conditions for Uber Pro Drivers you must have consented (and not withdrawn your consent) to bp contacting the Relevant Partner and the Relevant Partner notifying bp whether or not you continue to be a member of the Uber Pro program and your tier status in the Uber Pro program via the Uber Pro API (or any other process as determined by bp from time to time) on an ongoing basis at least daily.

You must use the same email address in both the Uber Pro app and in your bp pulse Account to access the bp pulse Uber Pro Driver Offer.

Item 4  What is the bp pulse Uber Pro Driver Offer?

The bp pulse Uber Pro Driver Offer is set out in this Item 4 subject to the limitations set out in clause 5 of these bp pulse Terms and Conditions for Uber Pro Drivers and Item 5 of this Schedule:

The discounts on EV charging that you are eligible for depend on your tier status in the Uber Pro program (being Diamond, Platinum, Gold or Blue) as reflected in bp’s systems on your bp pulse Account at the time of the transaction (Tier Status). Any changes to your tier status in the Uber Pro program may take up to two Business Days’ to be reflected in bp’s systems on your bp pulse Account.

The bp pulse Uber Pro Driver Offer is as follows:

 

Tier Status as reflected in your bp pulse Account

Discount
Diamond 8c/kWh off sale price
Platinum 7c/kWh off sale price
Gold 6c/kWh off sale price
Blue 5c/kWh off sale price
The above discounts are correct as at the date of these terms and conditions. bp may vary the above discounts from time to time, and if we do, we will update these terms in accordance with clause 14. .
Item 5 What limitations apply to the bp pulse Uber Pro Driver Offer?

a)The bp pulse Uber Pro Driver Offer is only available at bp pulse EV Charging Sites.

(b)The bp pulse Uber Pro Driver Offer cannot be used in conjunction with any other offer or discount on EV charge outside of these bp pulse Terms and Conditions for Uber Pro Drivers meaning that if there is any other offers or discounts on EV charging available, you will be provided with the Uber Pro Driver Offer only and will not be entitled to stack multiple charge offers in the same transaction. Exclusions may apply to short term promotions.